Marsimio General Trading (“Marsimio”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, store, and protect your information when you visit our website https://marsimio.com, use our mobile-optimized platform, future mobile applications, interact with us, or make purchases.

This policy is designed to help you understand how your personal information is handled and the choices you have regarding your data, in accordance with applicable data protection laws in the United Arab Emirates.

1. Scope of This Policy

This policy applies to:

  • The website https://marsimio.com
  • Mobile-optimized versions of the website
  • Mobile applications (when launched)
  • Purchases made through our platforms
  • Interactions with our customer service or representatives

Any services offered by Marsimio General Trading are also governed by our Terms of Use and any other notices referencing this policy.

2. Information We Collect

We collect information in the following ways:

Information You Provide

  • Name, email address, phone number
  • Account registration details
  • Order and payment information
  • Customer service communications

Information Collected Automatically

  • IP address and device information
  • Browser type and operating system
  • Login and usage data
  • Website interaction and browsing behavior

This information helps us operate our website, process orders, improve our services, and enhance your user experience.

3. How We Use Your Information

We use your information to:

  • Provide and manage our services
  • Process and deliver orders
  • Verify payments and prevent fraud
  • Improve website performance and functionality
  • Communicate with you regarding orders, updates, or promotions
  • Send personalized offers (subject to your consent where required)

4. Sharing of Information

Your information may be shared only when necessary, including with:

  • Payment service providers and banks (for transaction verification)
  • IT, hosting, analytics, and security service providers
  • Fraud prevention and identity verification services
  • Business partners (only with your consent where required)

We do not sell your personal data.

5. Data Transfers Outside the UAE

In some cases, your information may be transferred outside the UAE due to:

  • Regulatory requirements
  • Use of international service providers (e.g., hosting, payment gateways, security services)

In such cases, we ensure appropriate safeguards are in place.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve functionality, security, and user experience.

Types of Cookies We Use

Essential & Security Cookies

Used to:

  • Prevent fraud and unauthorized access
  • Verify orders and payment authenticity
  • Protect our website and users

Disabling these cookies may result in delayed or manual order verification.

Analytics & Performance Cookies

Used to:

  • Measure website traffic and usage
  • Identify browsing issues
  • Improve site content and navigation

These cookies generate aggregated statistics only and do not identify individuals.

Advertising Cookies

Used to:

  • Display relevant advertisements
  • Measure ad performance
  • Personalize offers based on browsing behavior

Advertising cookies may be placed by us or trusted third-party partners.

Social Media Cookies

Our website may include sharing features from platforms such as Instagram, Facebook, YouTube, and others. These platforms may collect data when you interact with social sharing buttons, in accordance with their own privacy policies.

7. Targeted Advertising & Profiling

Advertising cookies help us:

  • Show ads relevant to your interests
  • Measure ad impressions and clicks
  • Improve marketing effectiveness

If you have an account or place an order, browsing data may be linked with your account information to personalize content and marketing communications.

8. Your Choices Regarding Cookies

You can:

  • Adjust your browser settings to block or delete cookies
  • Disable analytics or advertising cookies where applicable
  • Withdraw consent for marketing communications at any time

Please note that disabling certain cookies may affect website functionality.

9. Policy Updates

We may update this Privacy & Cookie Policy from time to time. Any changes will be reflected by updating the “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy & Cookie Policy, please contact us:

📧 Email: marsimiotrade@gmail.com
📞 Phone: +971 52 251 1111